Irritating! Have had similar experiences trying to cancel accounts. Car wash said I had no account even though I was using the car wash & being charged monthly! On the online advice of frustrated others I had to cancel a credit card in order to get rid of a Microsoft account.
I have gone thru the same thing with a company that said I didn’t pay my bill. I have to prove I did. Sent in the proof to them. They say it takes 30 days in their investigation team. Meanwhile my credit score has dropped because of their inability to verify my account payment in a timely manner. Meanwhile another company says my account birthday is not what is registered on my account to stop a transaction charge for paper billing.
Not even talking to a supervisor can clear it up. I guess I wasn’t born on the day my birth certificate says I was. This AI stuff will never be a positive thing for anyone who wants to talk to a real person!
Irritating! Have had similar experiences trying to cancel accounts. Car wash said I had no account even though I was using the car wash & being charged monthly! On the online advice of frustrated others I had to cancel a credit card in order to get rid of a Microsoft account.
I have gone thru the same thing with a company that said I didn’t pay my bill. I have to prove I did. Sent in the proof to them. They say it takes 30 days in their investigation team. Meanwhile my credit score has dropped because of their inability to verify my account payment in a timely manner. Meanwhile another company says my account birthday is not what is registered on my account to stop a transaction charge for paper billing.
Not even talking to a supervisor can clear it up. I guess I wasn’t born on the day my birth certificate says I was. This AI stuff will never be a positive thing for anyone who wants to talk to a real person!
It really is crazy.